Can anyone help me?

I am new to horizon and I paid for diamond but it still says the it is offline

Disable your antivirus and firewall or add exceptions to allow horizon.

how do I add exceptions to allow horizon?

It varies by what you use. I suggest you google it.

okay I will try that thanks!!

I tried to allow horizon on my firewall and my antivirus and neither one worked! Do you know anyone that might be able to do it for me? That I can trust?

Uninstall the current version you have of horizon then download and install it from here:

It still didn’t do anything and once horizon is up it doesn’t give me the option to log in