Horizon crashes on startup

everytime i open up horizon it doesnt do anything for about 1 minute then i get a message saying it has crashed. (windows 8.1). this isnt the first time ive tried downloading/installing it either. the very first time i tried downloading it, i got a message saying “this app can’t run on your pc” and to check with the software developer. ive tried just about everything, if anybody has a fix id greaty appreciate it.

Uninstall it and try installing it from this link instead: https://www.horizonmb.com/client/v2/latest.php

i tried that and it will either do the same thing or do absolutely nothing

I can help you out. Do you have teamviewer installed onto your computer at all?

i dont, should i get it?

What teamviewer does will allow me to see and control everything on your computer. If you are comfortable with me doing that, then install it from this link: http://www.teamviewer.com and pm me.