My infinity refuses to install

I’ve had infinity downloaded and installed (not to mention working) for some time but recently (haven’t actually used it in a while so not too sure about that) it just stopped being able to find my games. So I did what i normally do, I re-installed it. But every time I did (even when I completely removed all infinity files from my computer) I kept getting an error message at the end of installation, “There was an error while installing the application. Check the setup log for more information and contact the author.”. Also while I have looked at the setup log, it means absolutely nothing to me.
Please send help…
SquirrelSetup.log (111.0 KB)
(this is the log)
@N1ceToMeetYou
:no_mouth:

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Delete the setup log try it again and post the log here. I’ll take a look at it and tell you what’s wrong

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2900> 2016-09-13 19:34:44> Program: Starting Squirrel Updater: --install .
2900> 2016-09-13 19:34:45> Program: Starting install, writing to C:\Users\Daltem\AppData\Local\SquirrelTemp
2900> 2016-09-13 19:34:45> Program: About to install to: C:\Users\Daltem\AppData\Local\Discord
2900> 2016-09-13 19:34:45> SingleGlobalInstance: Grabbing lockfile with timeout of 00:00:10
2900> 2016-09-13 19:34:45> CheckForUpdateImpl: Reading RELEASES file from C:\Users\Daltem\AppData\Local\SquirrelTemp
2900> 2016-09-13 19:34:45> CheckForUpdateImpl: Remote version 0.0.296 differs from local
2900> 2016-09-13 19:34:45> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2900> 2016-09-13 19:34:45> ApplyReleasesImpl: Writing files to app directory: C:\Users\Daltem\AppData\Local\Discord\app-0.0.296
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\app.ico to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\app.ico
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\blink_image_resources_200_percent.pak to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\blink_image_resources_200_percent.pak
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\content_resources_200_percent.pak to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\content_resources_200_percent.pak
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\content_shell.pak to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\content_shell.pak
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\d3dcompiler_47.dll to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\d3dcompiler_47.dll
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\Discord.exe to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\Discord.exe
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\ffmpeg.dll to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\ffmpeg.dll
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\icudtl.dat to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\icudtl.dat
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\libEGL.dll to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\libEGL.dll
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\libGLESv2.dll to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\libGLESv2.dll
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\natives_blob.bin to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\natives_blob.bin
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\node.dll to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\node.dll
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\snapshot_blob.bin to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\snapshot_blob.bin
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\ui_resources_200_percent.pak to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\ui_resources_200_percent.pak
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\xinput1_3.dll to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\xinput1_3.dll
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\views_resources_200_percent.pak to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\views_resources_200_percent.pak
2900> 2016-09-13 19:34:48> ApplyReleasesImpl: Moving file C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\lib\net45\Squirrel.exe to C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\Squirrel.exe
2900> 2016-09-13 19:34:49> ApplyReleasesImpl: Started updateSelf pid 4988
2900> 2016-09-13 19:34:51> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\Discord.exe]
2900> 2016-09-13 19:34:52> Utility: Process Started: C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\Discord.exe --squirrel-install 0.0.296, pid 10752
2900> 2016-09-13 19:34:57> Utility: Received exitcode 0 from process C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\Discord.exe
2900> 2016-09-13 19:34:57> ApplyReleasesImpl: ran C:\Users\Daltem\AppData\Local\Discord\app-0.0.296\Discord.exe, pid 10176
2900> 2016-09-13 19:34:57> ApplyReleasesImpl: Starting fixPinnedExecutables
2900> 2016-09-13 19:34:57> ApplyReleasesImpl: fixPinnedExecutables: newCurrentFolder: app-0.0.296
2900> 2016-09-13 19:34:58> ApplyReleasesImpl: Updating shortcut C:\Users\Daltem\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Hammer & Chisel, Inc\Discord.lnk
2900> 2016-09-13 19:34:58> ApplyReleasesImpl: Updating shortcut C:\Users\Daltem\Desktop\Discord.lnk
2900> 2016-09-13 19:34:58> ApplyReleasesImpl: Fixing up tray icons
2900> 2016-09-13 19:34:58> ApplyReleasesImpl: cleanDeadVersions: for version 0.0.296
2900> 2016-09-13 19:34:58> ApplyReleasesImpl: cleanDeadVersions: exclude current version folder app-0.0.296

You didn’t delete the file beforehand?
What you wrote is talking about discord

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i hadnt got the ability to upload files then but ive put the full log in my original post so that might help

have a looksie

This is happening to me right now. It seen that my Bitdefender deleting infinity right away. Any help??
It says the program has malware. This haven’t happened to me before.

Wonderful that actually gives more information about the issue.
Now then 2 errors I see immediately.
1 the setup can’t access a path because it was Denied.
Access to the path ‘C:\Users\Daltem\AppData\Local\Infinity\app-2.3.6\d3dcompiler_47.dll’ is denied.
Delete the Infinity folder deactivate any Antivirus and Firewall you have then try again

3 Likes

Disable bitdefender/add infinity to its exception.

And ask for a refund from bitdefender or contact them for making such a crap antivirus (though all antiviruses are crap).

1 Like

It seems to be working that I’ve tried that, so thanks a bunch! :grin:

You’re welcome glad it worked

No problem , anytime
@N1ceToMeetYou he’s pretty damm good at this stuff !!

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