Infinity’s logs can help figure out what the issue is. There’s two ways to get them:
Click Settings and “Save Log…”. I don’t think you’ll be able to navigate to settings though.
Press Ctrl+Shift+D in Infinity to open the console. Right click the text for an option to save the log. Follow STN’s tutorial if needed Using Infinity Console
Send me the log file in a message and I’ll check it out