Can't log in on infinity

i cant log in on infinity it will say there was a problem logging you in how do i fix this and i cant remember my password i click forgot password and nothing comes up and then i try my both passwords i use and it says they are not right please respond when u can

Open that link in an incognito window.

i do not know what incognito window is sorry

wait nvm thx!

ok my dumb thx for the help