How to Uninstall Horizon

Horizon - Xbox Support
1

This post will show you how to remove Horizon from your computer.

Windows 10:

  • Navigate to the Search box located on your taskbar.
  • Enter control panel in the search box, and then tap or click Control Panel.
  • Tap or click Uninstall a Program or Programs and features (either one of them will be present).
  • Find Horizon in the list of programs, and then tap or click it to uninstall it. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

Windows 8 or Windows 8.1:

  • Swipe in from the right edge of the screen, and then tap Search.
    (If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  • Enter control panel in the search box, and then tap or click Control Panel.
  • Tap or click Uninstall a Program or Programs and features (either one of them will be present).
  • Find Horizon in the list of programs, and then tap or click it to uninstall it. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

Windows Vista or Windows 7:

  • Open Programs and Features by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Programs and Features.
  • Select Horizon in the list, and then click Uninstall. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

Windows XP:

  • Click Start, click Control Panel, and then double-click Add or Remove Programs.
  • In the Currently installed programs box, find and click Horizon, and then click Remove.

751×375 27.9 KB

2

When I try to uninstall horizon I get this message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package ‘Setup.msi’ in the box below.

When I hit OK I get the following message: The path ‘C:\ProgramData\Package Cache{6BCA2AC7-7BC2-4011-BE10-143BDFD43D6C}v2.9.0\Setup.msi’ cannot be found. Verify that you have access to this location and try again, or try to find the installation package ‘Setup.msi’ in a folder from which you can install the product Horizon.

When I hit cancel I get this message: One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x8007064c- The installation source for this product is not available. Verify that the source exists and that you can access it.
This is the log file:
[0228:1860][2017-04-11T18:15:59]i001: Burn v3.10.3.3007, Windows v6.1 (Build 7601: Service Pack 1), path: C:\ProgramData\Package Cache{6b384f34-10c8-4c10-ba08-345168bda7e8}\Horizon-Setup.exe
[0228:1860][2017-04-11T18:15:59]i000: Initializing numeric variable ‘INFUPGRADE’ to value ‘0’
[0228:1860][2017-04-11T18:15:59]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Daring Development\Horizon’
[0228:1860][2017-04-11T18:15:59]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]Horizon.exe’
[0228:1860][2017-04-11T18:15:59]i009: Command Line: ‘"-burn.clean.room=C:\ProgramData\Package Cache{6b384f34-10c8-4c10-ba08-345168bda7e8}\Horizon-Setup.exe" -burn.filehandle.attached=188 -burn.filehandle.self=196 /uninstall’
[0228:1860][2017-04-11T18:16:00]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\FAMILY~1\AppData\Local\Temp\Horizon_20170411181559.log’
[0228:1860][2017-04-11T18:16:00]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Daring Development Inc.’
[0228:0C28][2017-04-11T18:16:00]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[0228:0C28][2017-04-11T18:16:00]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.9.0.0’
[0228:1860][2017-04-11T18:16:00]i100: Detect begin, 1 packages
[0228:1860][2017-04-11T18:16:00]i101: Detected package: Setup.msi, state: Present, cached: None
[0228:1860][2017-04-11T18:16:00]i199: Detect complete, result: 0x0
[0228:1860][2017-04-11T18:16:46]i200: Plan begin, 1 packages, action: Uninstall
[0228:1860][2017-04-11T18:16:46]w208: Plan disabled rollback for package: Setup.msi, due to incomplete cache: None, original rollback action: Install
[0228:1860][2017-04-11T18:16:46]i000: Setting string variable ‘WixBundleLog_Setup.msi’ to value ‘C:\Users\FAMILY~1\AppData\Local\Temp\Horizon_20170411181559_000_Setup.msi.log’
[0228:1860][2017-04-11T18:16:46]i201: Planned package: Setup.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: None, cache: No, uncache: No, dependency: Unregister
[0228:1860][2017-04-11T18:16:46]i299: Plan complete, result: 0x0
[0228:1860][2017-04-11T18:16:46]i300: Apply begin
[0228:1860][2017-04-11T18:16:46]i010: Launching elevated engine process.
[0228:1860][2017-04-11T18:16:46]i011: Launched elevated engine process.
[0228:1860][2017-04-11T18:16:47]i012: Connected to elevated engine.
[062C:1938][2017-04-11T18:16:47]i358: Pausing automatic updates.
[062C:1938][2017-04-11T18:16:48]i359: Paused automatic updates.
[062C:1938][2017-04-11T18:16:48]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6b384f34-10c8-4c10-ba08-345168bda7e8}, resume: Active, restart initiated: No, disable resume: No
[062C:1938][2017-04-11T18:16:48]i326: Removed dependency: {6b384f34-10c8-4c10-ba08-345168bda7e8} on package provider: {6BCA2AC7-7BC2-4011-BE10-143BDFD43D6C}, package Setup.msi
[062C:1938][2017-04-11T18:16:48]i329: Removed package dependency provider: {6BCA2AC7-7BC2-4011-BE10-143BDFD43D6C}, package: Setup.msi
[062C:1938][2017-04-11T18:16:48]i301: Applying execute package: Setup.msi, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” INFUPGRADE=“0” INSTALLFOLDER=“C:\Program Files (x86)\Daring Development\Horizon”’
[062C:1938][2017-04-11T18:32:17]e000: Error 0x8007064c: Failed to uninstall MSI package.
[062C:1938][2017-04-11T18:32:17]e000: Error 0x8007064c: Failed to execute MSI package.
[0228:1860][2017-04-11T18:32:17]e000: Error 0x8007064c: Failed to configure per-machine MSI package.
[0228:1860][2017-04-11T18:32:17]i319: Applied execute package: Setup.msi, result: 0x8007064c, restart: None
[0228:1860][2017-04-11T18:32:17]e000: Error 0x8007064c: Failed to execute MSI package.
[062C:1938][2017-04-11T18:32:17]i323: Registering package dependency provider: {6BCA2AC7-7BC2-4011-BE10-143BDFD43D6C}, version: 2.9.0, package: Setup.msi
[062C:1938][2017-04-11T18:32:17]i325: Registering dependency: {6b384f34-10c8-4c10-ba08-345168bda7e8} on package provider: {6BCA2AC7-7BC2-4011-BE10-143BDFD43D6C}, package: Setup.msi
[062C:1938][2017-04-11T18:32:17]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6b384f34-10c8-4c10-ba08-345168bda7e8}, resume: ARP, restart: None, disable resume: No
[062C:1938][2017-04-11T18:32:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6b384f34-10c8-4c10-ba08-345168bda7e8}, resume: ARP, restart initiated: No, disable resume: No
[0228:1860][2017-04-11T18:32:18]i399: Apply complete, result: 0x8007064c, restart: None, ba requested restart: No

3

I tried a lot of the uninstalls for Win 10 and finally! The above for Windows 10: is correct until you get to the 4th bullet. Tapping uninstall showed Horizon window with “applying”, but nothing was happening and you could only “cancel installation.”

  1. Settings (click bottom left Win 10 icon to get to Settings)
  2. click System
  3. Apps & features
  4. to the right, scroll to VMware Horizon Client
  5. click modify and then remove.