Pls help Support

No to the setup log, but he sent us : Access denied to path ‘C:\Users…\AppData\Roaming\Microsoft\Windows\Start Menu\Programs’

We have tried with the offline installer, Chris also sent him his WeMod install folder. We went over anti-virus exceptions, restarting the pc, made sure that his PC is all updated and has the correct .NET framework. I had sent him this guide and referred to it multiple times and he said he followed the instructions.