Horizon Support | Ultimate Help Thread

Updates will be coming throughout the week. YOU CAN STILL FIND HELP HERE.

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  • 1.0: - Introdutction
  • 1.1: - Main Introduction
  • 1.2: - What is Horizon?
  • 2.0: - Horizon Errors
  • 2.1: - Offline Mode
  • 2.2: - Update Loop
  • [i]2.3: - Drag and Drop[i]
  • [i][i]2.4: - Access Denied
  • [i][i]2.5: - Horizon Loading Problems[i][i]
  • [i][i]2.6: - Banned/Restricted from a Tool?[i][i]
  • 3.0: - Tool Errors
  • 3.1: - Halo Reach
  • 3.2: - Device Explorer
  • 3.3: - Player Data Editor
  • 3.4: - Package Manager
  • 3.5: - Achievement Unlocker
  • 3.6: - Gamer Pic Pack Creator
  • 4.0: - What Horizon Itself Includes
  • 4.1: - Exclusive Tools
  • 4.2: - Features
  • 5.0: - Error Form
  • 6.0: - Change Log

Open Me


Hello everyone, and welcome to a brief thread on how to fix YOUR Horizon Errors. This has many of the errors that users receive from using Horizon. This will describe how to fix them. If you have a new one that isn’t on this, please be sure to post in the Horizon Support.
Horizon is the most up-to-date and innovative Xbox 360 modding tool on the market. In seconds you can achieve 100% completion along with unlimited health, endless ammunition, bank loads of cash, and so much more for your favorite games.

With a few clicks you can unlock those achievements and avatar awards for games you just can’t beat while using Horizon’s incredible user interface, built with the casual gamer in mind. The program is updated frequently with the latest and greatest tools, making the possibilities endless, and modding for you, a cinch.[/details]


[details=Open Me]2.1

[details= Offline Mode]There can be many reasons why you get this error when loading Horizon.

To fix this error, simply disable your anti-virus/firewall as they are usually blocking Horizon’s connection to the internet. Here’s a tutorial on how to disable your firewall. If you need help disabling your anti-virus, post in this thread, or make a thread, or PM one of us, Horizon Pro’s.

[details=Open Me]1. First off, click your start orb, .

2. You should now see something like this:

3. Click on Control Panel:

4. You should then see something like this:

This image has been resized. Click this bar to view the full image. The original image is sized 856x604.

If you don’t, go to up to View By: then select Small Icons, .

5. Once you’re there, proceed down to where it says Windows Firewall, .

6. Click on that then you should see this:

This image has been resized. Click this bar to view the full image. The original image is sized 853x473.

7. Navigate over to Turn Windows Firewall on or off,

8. Click on that, then you should see this:

9. On both, Home or work (private) network location settings and Public network location settings, set them to Turn Windows Firewall off, .

10. Run Horizon and you should be in online mode!

Note: You can enable these settings once more when not using Horizon, just be sure to disable them while you are.[/details]


[details= Update Loop]This is an easy fix and a pretty common issue, all you have to do is re-download/install Horizon. That is located here: https://www.horizonmb.com/client/v2/latest.php

[details=Drag and Drop]If you are unable to drag and drop a file into Horizon, here is a simple fix. First go down to the Start Menu, type “UAC” and hit enter. Once you’re there, you should see this:

Simply drag the bar all the down to the bottom:

Simply hit “OK” and you should be good.


[details=Access Denied]When you’ve finished modding your Profile or Gamesave are you getting this error?

If you are, all you have to do is restart Horizon and “Run as Administrator”. If that doesn’t work and your loading your Save or Profile directly from the Device, extract it to your Desktop and mod it. Once you’ve done, save it and transfer it back to your Device. Make sure you overwrite, or it won’t mod be modded.

[details= Horizon loading problems]

It is usually a .NET Framework error.
If you have .NET Framework installed I suggest using this tool .NET Framework Clean-Up Tool.
I suggest uninstall every version of .NET installed then reinstalling.
Download .NET Framework 3.5 required to run Horizon - .NET Framework 3.5

Also, check that your are up to date with Windows Update, .net wise.


[details= Banned/Restricted from a Tool]

If you have this is because you’ve modded too many Profiles or Gamesaves. This isn’t permanent and can be removed by an Administrator or Developer easily. To get this removed, post in the Ask The Staff - http://www.horizonmb.com/forum/51-ask-staff/ Please DO NOT PM the Developers as they get enough PM’s.[/details]


[details=Open Me]

Halo Reach

Halo: Reach Ammo And Shields Wont Work

Make sure after you mod your gamesave you click save. This rehash/resigns it so it will work correctly. Some missions, not all but some, require you to get to a checkpoint for the mods to work. Also during some missions if you are at a cutscene your ammo and shields will return to normal. You must save and quit then remod it if you wish to continue. The same thing applies to Halo 3 and Halo 3: ODST.


Device Explorer

If Horizon’s Device Explorer is not reading that you have your HDD, MC or USB plugged in,
try running as administrator.

If Horizon still isn’t picking up your Device, format your USB on your Computer, and reconfigure it to your Console and try loading it again.


Profile Data Editor

If this happens you should first go to avatar editor and save. This will help the years sync with the servers. Also the years may reset if you recover your Gamertag for any reason. Your years played will not always show up for other people. It depends on if it has synced with the Xbox Live servers.


Package Manager

Delete your account on your Xbox 360, recover and remod it. If it still corrupts post a thread with the corrupted profile.


Achievement Unlocker

Recover your Profile, unlock all the Achievements you want, then once you’ve done. Go to Custermize Avatar on your Console (make sure your signed into LIVE if you want them to sync!) then click Save & Exit. This is the best way for Gamerscore to sync to Xbox LIVE.


Gamer Pic Pack Creator

If you are unable to find gamerpictures for certain games or it just keeps searching then it means Horizon currently doesn’t have any gamerpictures for that game. Make sure you are searching for the Title ID.

[details=Open Me]

This is only for what Horizon has in it. If you have any problems, look here, then post what you have wrong. Then I will assist you as much as I can. I will do my best to fix your problem. If you don’t have Horizon yet, which you should already, it is located here.

4.1: Exclusive Tools

4.2: Features
Over 80 Game Modders Available

20 Profile Mods, Including:

Account Editor
Achievement Unlocker
Avatar Award Unlocker
Avatar Color Editor
Game Adder
Profile Data Editor
Crysis 2 Online Editor
Gears of War 3 Profile Editor
N+ Progress Editor
Halo: Reach Credit Editor

Other Tools:

Device Explorer
Gamer Picture Pack Creator
Gamercard Viewer
Package Manager
Theme Creator
Title ID Finder

Form For Errors
  • Type of Problem: (Not loading, Crashing on Splash Screen)
  • OS: (Windows XP, Vista, Windows 7)
  • Antivirus/Firewall installed:
  • Errors: (Any errors you get when loading Horizon. Please post in a Spoiler)

TooMuchSweat - Removed from Owner of Thread. [1/17/12]
Sam - Promoted To Owner Of Thread/Removed from Owner of Thread [1/17/12]
Pavman - Promoted to Owner of Thread. [1/17/12]
Pavman - Added ‘Thor’s Diagnostic Tool’ To Horizon Errors [1/17/12]
Pavman - Added ‘Introduction’ [1/18/12]
Pavman - Added ‘What Horizon Itself Includes’ [1/18/12]
Pavman - Added ‘How to use Horizon with Avast! Anti-Virus Protection’ [4/2/12]
Pavman - Mandatory Thread Clean Up. [7/26/12]
Pavman - Complete Thread Update. [8/20/12]
Pavman - Added ‘6.0: Credits’ and ‘2.9: - Hznasm.exe Has Stopped Working’ [8/20/12]
Pavman - Updated 2.9: - Hznasm.exe Has Stopped Working’ [8/20/12]
Pavman - Removed 2.9: - Hznasm.exe Has Stopped Working’ due to the latest update fixing it. [10/20/12]
- Added Diamond Membership cost in GBP. [4/15/13]
- In the process of updating[11/22/14]

1 Like
  • Type of Problem : Not Loading, Nothing Happening after double clicking
    • OS : Windows 7 x86
    • Antivirus/Firewall : Avast,
    • Errors : None
    • Extra Information : None… no errors or anything

Uninstall Avast! and it’ll work fine. I suggest using Avira.

I contacted Avast! about this and they haven’t responded yet.

facepalm/ nvm good idea lol

Check your task manager for horizon .exe. And I believe there was a problem with avast real time scanning or something like that. Ill find the thread really quick.

NVM cheater beat me. And avira> love it.

Please try to disable Avast by going on Task Manager, then services. Then get the list in alphabetical order, then stop Avast! Antivirus service from running. If this still doesn’t work, please uninstall Avast, and use another Anti-Virus.

It worked with Avast on my other laptop but not my new one :confused:

Avast is being wierd, if you’ve had it installed before using Horizon, or before a big update, Horizon will work. If you’ve recently installed it, and not used Horizon, it will not work. :\

mine doesnt really have problems lol

  • Type of Problem : Not Loading, Nothing Happening after double clicking
  • OS : Windows 7 x86 (32-bit)
  • Antivirus/Firewall : None. Added exception to windows firewall, still not working.
  • Errors : None
  • Extra Information : “Horizon Beta.exe” pops in the task manager. Memory size starts from 2k and ascedns to 30~40k in 4~5 seconds. Then closes.

i think horizon staff members need to solve the problem and them make a new version to fix it. this is getting way out of control

It’s easier said that done. Horizon Developers, do not know the exact problem, so I doubt they know what to fix. I’ve now emailed Avast to see if they have any information about why Horizon is blocked by their anti virus. In the mean time, try and think what you could do to help this situation!

  • Type of Problem : Not Loading
  • OS : Windows 7 64bit
  • Antivirus/Firewall : Kaspersky Internet Secruity 2010
  • Errors : Won’t let me start horizon, it blocks it and puts it into the quarantine, after that it delets the .exe file
  • Extra Information : After allowing the program with all my firewalls, it isn’t deleting or putting it in the quarantine anymore, but it shows me an error message:
    The application has failed to start because its side-by-side configuration is incorrect. Please see the application event lof or use the command-line sxstrace.exe tool for more detail.

If I do shut down my firewall, it lets me start horizon, but the program freezes right after I try to click something.

i heard for some reason some antiviruses mess it up when you try to open it but idk mine works like a charm

well i was going to buy dimond… untill this happens every time i try opening it

Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: horizon.exe
Problem Signature 02:
Problem Signature 03: 4d2e0e02
Problem Signature 04: Horizon
Problem Signature 05:
Problem Signature 06: 4d2e0e02
Problem Signature 07: 2338
Problem Signature 08: c
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7600.
Locale ID: 1033

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im on windows 7 home 64 bit, i have 4.0 .net, and no anti-v, kinda lame because i realy wanted to use it and even pay for dimond

i figured out my issue for running horizon on win 7 64 bit, seems that somehow 3.5 net got turned off, works good now, thank you for a fun program

Main post updated, please view it. Just below the second quote, above the red writing.
(Only nessassary if you’re having problems with Avast!)

Avast FIX added. Click the spoiler to check it out. Tested by Cheater!

Ok, this haven’t just happened with Horizon Its happened with all my modding programs it loads fine and everything but then it says I’m in offline mode and I cant connect to the server Ive stopped my firewall. But i have recently got a virus on my computer that i have now got read of but each time I load up fire i have to disable the proxy? Is this whats causing it or is it something else please help :smile:

Most likely yes. Please install an Anti-Virus, try either AVG Free Edition, Avast ( make sure it’s 6.0 the beta, 4.8 + 5.0 don’t work with Horizon) or try AntiVir. Scan your computer, and removing EVERYTHING it detects.